Production Support Engineer (Java-Based Applications)

Key Responsibilities: Provide Level 1.5 and Level 2 support for mission-critical production systems in a 24x7 environment. Perform incident management, problem resolution, and root cause analysis for issues across applications, middleware, OS, and database layers. Support Java/J2EE-based applications deployed on Linux (RHEL) environments. Write, maintain, and optimize SQL scripts, stored procedures, and shell scripts for data extraction, transformation, and process automation. Execute and validate production deployments during approved green zones or scheduled windows. Maintain SLAs, track KPIs, and work with SRE/dev teams to ensure system availability and reliability. Work closely with application development, QA, infrastructure, and business teams to triage and resolve issues. Create and maintain detailed documentation of SOPs, known errors, and runbooks. Perform daily health checks, batch job monitoring, and service availability verification. Ensure compliance with ITIL-based suppor...