Production Support Engineer – Cloud & Incident Management

A technical support firm is looking for a skilled support engineer in Johannesburg, South Africa. This role involves managing client technical issues, troubleshooting across services like AWS, and ensuring timely incident resolutions. With a degree in Computer Science and strong problem-solving skills, the ideal candidate will communicate effectively with clients while managing multiple incidents. Familiarity with Jira and cloud systems is essential, along with proficiency in Python and SQL for debugging and analysis.
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