Production Services Operations Analyst Role

Join RBC as an Operations Analyst focused on Production Services in Toronto, Canada. This role emphasizes effective monitoring and processing of batch applications across diverse platforms.
As part of the Production Services Team, you will manage job flows within a 7x24x365 framework, utilizing tools such as ZEKE and MVS. The position highlights the importance of quick problem identification, stakeholder communication, and the implementation of effective solutions. You’ll also maintain key documentation and participate in service management to meet client expectations.
Key Responsibilities:
• Oversee the monitoring of batch jobs using ZEKE
• Quickly identify and resolve production issues
• Collaborate with support teams for technical solutions
• Document processes and maintain JIRA reports
• Implement and verify application changes
Requirements:
• Bachelor’s degree with IT background preferred
• Experience in change management and high-volume environments<...