Product Support Specialist

Production Support Analyst provides technical customer service during and after implementation. You will be the key contributor to onboarding new customers and work with customers to resolve issues of system performance and capabilities. Communications with customers requires email and telephone contacts.

• Help with customer account set ups for data transfers and delivery of technical knowledge and integration, especially in the onboarding (implementation) phase.
• Provide customer service to answer technical questions about how the Clarity system works, and to help resolve customer usage difficulties.
• Work with customers during and after product integration using problem solving techniques. This may involve analyzing code and other documents for clues, writing scripts, training customers how to use the product, running reports and completing file transfers.
• Provide status updates on assigned work to management and account man...