Job Description
SUMMARY:
Product Support Engineer - East Rand - JHB
POSITION INFO:
We are looking for a dedicated and personable Product Support Engineer to provide technical services and product support to customers using products in the Digital Mine portfolio. This includes CAS (Collision Awareness System) and DGS (Drill Guidance System) as well as other products that are added or developed in the future. Position Responsibilities • Configure the system as appropriate to operate according to agreed customer requirements • Perform testing / verification of system operation and performance for configured systems • Work with services team to ensure successful deployment of new systems • Work with customers to deliver ongoing configuration changes to the system, ensuring adherence with customer change management requirements • Support firmware, software and configuration updates to ensure the system operates as required • Perform services as defined by Service Lev...
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