Location
manila
Job Type
Full-time
Posted
June 09, 2026
Job Description
Reporting to: Product Technical Manager
About The Role
Location: Head Office (Ermita, Manila)
Role Type: Full-time
Department: Commercial - Technical
Reporting to: Product Technical Manager
Product Support Associate is responsible for delivering excellent customer support by managing inquiries, addressing customer needs, and resolving product or service concerns efficiently. The role ensures a positive customer experience through accurate information, timely complaint resolution, proper documentation of interactions, and adherence to the company’s Customer Focus and Excellence standards.
Other responsibilities
- Responding to customer inquiries, providing product and service information, and recommending relevant solutions.
- Maintaining accurate customer records and updating account information as needed.
- Resolving customer concerns by identif...
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