Product Support Analyst: Triage & Tech Escalation

A leading support operations firm based in Iloilo City is looking for a detail-oriented Product Support Analyst. This role is essential for managing the initial triage of product-related tickets, ensuring accurate assessments and timely resolutions. Candidates should have strong analytical skills, proficiency in English, experience with ticketing systems like Jira, and be capable of handling high volumes of tickets independently. A technical degree is required, and willingness to work shift hours is necessary.
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