Location
Irvine
Job Type
Full-time
Posted
July 11, 2026
Job Description
Our client, a leading innovator in the hospitality technology sector, is seeking a Product Support Analyst to join their dynamic team. As a Product Support Analyst, you will be part of the Infrastructure Support Department supporting the Front of House platform team. The ideal candidate will demonstrate strong analytical skills, proactive problem-solving abilities, and excellent communication skills, which will align successfully in the organization.
**Job Title:** Product Support Analyst
**Location:** Irvine, CA
**Pay Range:** $31.5
**What's the Job?**
+ Lead support for the electronic Prep system (Prep E), ensuring system reliability and high-quality service delivery.
+ Support the development and enhancement of monitoring and alerting solutions using tools like DataDog, Grafana, and AWS Lambda.
+ Engage in proactive troubleshooting to identify root causes of system issues and implement technical improvements.
+ Enrich documentat...
**Job Title:** Product Support Analyst
**Location:** Irvine, CA
**Pay Range:** $31.5
**What's the Job?**
+ Lead support for the electronic Prep system (Prep E), ensuring system reliability and high-quality service delivery.
+ Support the development and enhancement of monitoring and alerting solutions using tools like DataDog, Grafana, and AWS Lambda.
+ Engage in proactive troubleshooting to identify root causes of system issues and implement technical improvements.
+ Enrich documentat...