Job Description
At Unit4, our Product Success Partners (PSPs) bring deep product expertise into the customer journey, helping customers unlock more value from their Unit4 solutions through Success4U. Working alongside Customer Success Managers, PSPs turn product capability into measurable outcomes by driving adoption, optimisation, and value realisation.
What you’ll do:
Partner with CSMs to shape and evolve customer Success Plans, linking business goals to product adoption and measurable value.
Use deep product knowledge to identify adoption gaps, optimisation opportunities, and best-practice pathways across Unit4 solutions
Guide customers towards scalable, future-ready ways of working by promoting standard functionality and reducing unnecessary complexity.
Support Value Enhancement Services by triaging customer needs and aligning them to outcome-based packages or analysis paths.
Bring the voice of the customer bac...