Product operations lead

Product Operations Lead Cape Town (On Site)

Are you the kind of person who thrives on creating order out of complexity – the one who ensures everything runs smoothly behind the scenes while empowering teams to deliver exceptional customer experiences? If so, this role might be the perfect next step for you.

What You’ll Do Align product goals with wider business objectives and performance metrics. Drive clarity across business analysis and operational teams, keeping everything running like clockwork. Lead and mentor a team of BAs and operational professionals, fostering collaboration and continuous improvement. Own operational escalation processes (identify issues early, analyse recurring challenges, and implement long-term solutions). Manage OEM lifecycle activities, from onboarding and configuration to deprecation and partner management. Collaborate closely with cross‑functional stakeholders across business and technology to ensure product delivery and stability. Maintain cle...