Product Manager - Service Interactions (Fintech)

Our client is a global fintech reimagining how customers connect with their products and services - and we're hiring a senior Product Manager to own it.

You'll own every channel a customer uses to reach their bank — self-service, chat, WhatsApp, email, voice/IVR — and the intelligence layer that makes each one smarter over time.

We're looking for someone who knows that platform knowledge isn't product strategy. You've wrestled with a conversational flow, know when self-service needs a graceful hand-off to a human, and care about the difference between an interaction that just closes and one that leaves a customer feeling genuinely looked after.

What you'll own

• The Group Service Interactions strategy and backlog across multiple markets — balancing digital-first ambition with real customer adoption curves
• Self-service and AI-assisted journeys across in-app, chat, WhatsApp, email and voice — growing resolution befo...