Product Manager - Journey Orchestration

• Division: Digital Technology & Innovation Division

Job Description

Synopsis

The Product Manager is responsible for defining and delivering Guest 360 capabilities, with a strong focus on journey orchestration, customer data activation, and omnichannel personalization.

This role owns the product lifecycle, driving strategy, roadmap, and execution to enable real-time, data-driven customer experiences across all touchpoints.

Accountabilities

• Define and deliver the Guest 360 product strategy, roadmap, and priorities
• Own journey orchestration capabilities across platforms (e.g., Adobe Journey Optimizer or similar)
• Design and optimize omnichannel customer journeys (segmentation, triggers, decisioning, personalization)
• Translate customer data (CRM, booking, loyalty) into actionable use cases and activation strategies
• Partner with cross-functional teams (data, engineering, CX, mar...