Product Manager, Franchisee Experience

JOB SUMMARY:


Choice Hotels has an exciting new opportunity for a Product Manager – Franchisee Experience & Platform to help shape the future of how franchisees engage with Choice across the full lifecycle. This role will play a key part in evolving ChoiceConnect, our franchisee portal and one-stop shop for franchisee-facing tools and services, while also modernizing the underlying systems and workflows that power it. The Product Manager will define where the product needs to go and ensure the underlying platform (primarily powered by Salesforce) evolves alongside it to support that vision.We are looking for a Product Manager who is accountable for outcomes and can translate complex problems into solutions that drive measurable impact. This role requires a deep understanding of customer needs, strong partnership with design and engineering, and the ability to navigate a complex, cross-functional environment spanning teams that support the full franchise lifecycle. a The ...