Location
taguig
Job Type
Full-time
Posted
July 10, 2026
Job Description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
This role will entail ensuring that built facility capacities & capacity planning drivers are able to meet intended customer experience, serviceability, quality, and financial/profitability outcomes.
Duties And Responsibilities
- Ensures that customer quality metrics are defined, baselined, and met for target customer experiences across relevant customer journey episodes:
- Oversees root cause analysis from a platform capacity & utilization lens if CQM objectives are not met.
- Develops proactive analysis of capacity utilization drivers and outlooks to ensure that built capacities are optimized and CQM objectives are supported.
- Challenges business assumptions on forecasts submitted fo...