Process Subject Matter Expert

Process Subject Matter Expert (SME) – This role focuses on delivering functional expertise and process guidance to support business transformation, operational improvement, and change initiatives. It acts as a key liaison between business stakeholders and project teams, ensuring processes are properly documented, analyzed, optimized, and aligned with organizational objectives.

Key Responsibilities

• Serve as the subject matter expert for assigned business processes and operational workflows.

• Analyze current‑state processes and identify opportunities for optimization, standardization, and efficiency improvements.

• Support business transformation and change initiatives by providing process expertise and recommendations.

• Facilitate process discovery, workshops, and stakeholder interviews.

• Document process flows, procedures, work instructions, and operational standards.

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