Process Improvement Professional II

JOB SUMMARY

The Customer Experience Specialist, Salesforce Data Operations is responsible for administration, maintenance and oversight regarding CRM data and how it connects and empowers the pre- and post-sales functions.  This individual will consistently analyze and improve Nielsen’s CRM data related to Customer Experience and Operations. The primary goal of this role is to create stability and enable functionality across large and vital datasets powering the service of Nielsen clients. You will serve as a liaison and reporting specialist between our core platforms, including Salesforce Service Cloud and Zendesk. This is a foundational opportunity to build upon our operational integrity and strategy. The role focuses on individual contribution, designed to support our Customer Experience Center of Excellence.

 

RESPONSIBILITIES

• Define and measure success: Edit, track, and report on key data fields that pertain to...