Process Excellency and Digital Lead, Pharmacovigilance (Madrid)

Job Details

The Process Excellency and Digital Lead, Pharmacovigilance will drive continuous improvement, transformation, and operational efficiency across internal and customer-facing PV services. Acting as a trusted advisor, the role will assess current-state processes, identify inefficiencies, recommend future-state solutions, and support teams through change. The role will use metrics, trends, and operational insights to identify improvement opportunities and will actively monitor automation and digital innovation to enhance quality, scalability, customer value, and P&L performance.

Responsibilities

Customer‑Facing Process Excellence

• Provide expert process excellence counsel to customers prior to engagement start and during transition or implementation phases.
• Conduct structured current‑state assessments using a Gemba walk / process observation approach or equivalent to understand existing workflows, pain points, risks, dependen...