Location
quezon city
Job Type
Full-time
Posted
June 25, 2026
Job Description
Must have Six Sigma Black Belt Certified .
Responsibilities
- Audit the number of cases / calls as mandated by the client and track performance
- Review calls/completed cases for adherence to internal/regulatory guidelines
- Record feedback on Agents & his/her areas of improvements
- Bring in necessary changes to the process and constant updation of core process
- Attend calibrations sessions both internal and with the clients
- Collaborate with supervisors to share quality performance issues and provide regular reports on overall performance and trends
- Identify and support other opportunities for quality improvement across the team
- Develop materials and process documentation to support training as and when required
- Documenting quality issues, performance measures and quality improvements for management reviews
- Create quality score cards to track performance level
- Sharing fee...