Prisma Browser Support Engineer | Pharma (Hybrid) (San Cugat del Vallés)

We are looking for a Support Engineer for Prisma Browser to support the implementation, operation, and ongoing optimization of Prisma Browser within a global enterprise environment.

In this role, you will act as a technical SME for Prisma Browser-related topics, helping ensure secure and reliable access to corporate applications. You will collaborate closely with internal stakeholders, external IT teams, and vendors to support deployments, troubleshoot issues, and maintain service stability across the organization.

Tasks

• Support the implementation and operational management of Prisma Browser within the organization.
• Act as a technical SME and main point of contact for Prisma Browser-related topics.
• Configure and maintain browser security settings in collaboration with other SMEs and security teams.
• Provide support for user requests, access issues, and incidents via ServiceNow, ensuring proper triage and escalation when needed...