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Principal Engineer – ITSM Implementation Project

The Judge Group · New York, New York, United States

Location
New York
Job Type
Permanent
Posted
July 02, 2026

Job Description

We are seeking a highly skilled ITSM Implementation Project Manager to lead full‑cycle deployments of enterprise IT Service Management (ITSM) platforms, including ServiceNow, Jira Service Management, and similar tools.

The ideal candidate will be responsible for driving end‑to‑end project delivery within a fixed‑price contract environment, ensuring alignment with project scope, timelines, quality standards, and stakeholder expectations.

This role demands strong expertise in ITIL best practices, project governance, risk management, stakeholder communication, and organizational change management.

Required Experience

  • 12–15 years of IT Project Management experience
  • Minimum 2–3 full end‑to‑end ITSM implementations (more preferred)
  • Deep experience with ServiceNow project delivery
  • Strong background in fixed‑price / fixed‑budget contract management
  • Candidates with extensive ITIL experience may be considered in lieu of I...

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