Principal Change Management Analyst - ServiceNow & ITIL

Bankfab is seeking a Principal Analyst for Change Management based in Abu Dhabi, UAE. This role involves owning the ServiceNow Change Management module, ensuring operational stability, and guiding change processes across the organization.

The ideal candidate will have over 10 years of experience in IT Service Management and a strong background in Agile methodologies. You will lead UAT cycles, validate release readiness, and conduct comprehensive post-implementation reviews. Strong communication and stakeholder engagement skills are essential.