Primary Technical Support Engineer

Join our dynamic team as a Technical Customer Service Professional and be the bridge between our customers and innovative solutions! We're looking for tech-savvy problem solvers who are passionate about delivering exceptional customer experiences.

What will you do

• Provide expert technical support and troubleshooting for product installation, activation, and compatibility inquiries via phone, chat, and text
• Partner with after-sales and marketing teams to manage product quality returns and enhance customer satisfaction
• Participate in continuous improvement initiatives including complaint and knowledge management systems
• Identify and capitalize on opportunities to elevate customer service while handling support requests
• Process and administrate customer orders while supporting revenue generation activities

What will make you successful

• Strong technical aptitude with ability to quickly learn new prod...