Pricing & Loyalty Platforms Delivery Leader

10Pearls, LLC is seeking an Engineering Manager to lead the production support, maintenance, and delivery of Loyalty, Pricing, and Customer Experience applications, including Chatbots and IVR solutions. You will ensure high system availability, manage production support operations, and drive continuous improvement across delivery and operational excellence.

The role requires leading cross-functional teams, collaborating with stakeholders and vendors, and ensuring security and disaster recovery