Premium Service Manager

Ready to lead the “white glove” customer experience at Team Global Express?

We’re looking for a confident, customer-obsessed leader to step into the role of Premium Service Manager driving exceptional service for our highest value Freight customers.

This is a standout leadership opportunity where you’ll manage a specialist team delivering proactive, high-touch support, lead senior customer conversations, and work closely with Sales, Operations and offshore partners to ensure premium customers get the service they expect every time.

What You’ll Own

• Lead and develop a high-performing Premium Service Consultant team.

• Deliver a proactive, reliable and commercially aware service experience.

• Be the senior escalation point for complex customer issues.

• Partner with Sales and Operations to translate demand into service readiness.

• Work with offshore vendors to plan for peaks, manag...