PRADA In-Store Clienteling Manager ION Orchard

Job Summary / Purpose

Prada In-Store Clienteling Manager is responsible for developing and reinforcing a client-centric culture within the store, ensuring the correct execution of the global CRM strategy.

They provide the store staff with the necessary information to consolidate the Clienteling roadmap and supports managers in implementing specific CRM projects for the store.

They are the ambassador of the Brand and contribute to the development of the client portfolio in the store, recruiting new customers and strengthening the relation with existing, particularly the VICs.

Contributions to store results:

• Implementing a Clienteling Mindset, thereby increasing the Clienteling KPIs performance
• Elevating the quality of Customer Experience
• Building Client Loyalty and sustaining long‑term relationships
• Supporting the proper management of the store Client Portfolio
• Contributing to the total sales p...