Policy & Service Improvement Advisor

Ministry of Justice (New Zealand) · wellington, wellington, New-Zealand

Location
wellington
Job Type
Full-time
Posted
July 16, 2026

Job Description

Team and Services

Advisor Operations Support, National Service Delivery – 1x Permanent and 1x 12‑month Fixed Term opportunities.

The National Service Delivery unit (NSD) provides a range of justice services to court participants around Aotearoa/NewZealand that assist with administering the court system. These services include:

  • Administering legal aid for those who cannot afford a lawyer
  • Collecting court‑ordered fines, reparation and legal aid debt
  • Transcribing activities in the courts
  • Judicial library support
  • Developing training and guidance material for all court and Ministry staff
  • Providing a centralised customer call and high‑volume application processing service

Responsibilities

  • Provide timely, accurate, comprehensive and tailored advice to business unit managers and frontline operations
  • Develop operational policies, guidelines and initiatives within NSD
  • Reso...

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