Location
glasgow
Job Type
Full-time
Posted
June 29, 2026
Job Description
PMO Lead – Customer Journey/Query Management
Location: Glasgow
About the Role
Albany Beck is seeking an experienced PMO Lead to play a pivotal role in supporting the delivery, governance, and oversight of strategic initiatives that enhance an efficient, customer-focused query management process. This consultancy role will focus on ensuring effective programme execution, robust governance, and measurable improvements in speed, efficiency, and quality of query resolution.
Key Responsibilities
- Establish and maintain programme governance, reporting, and delivery frameworks for customer query management initiatives.
- Track and monitor programme progress, risks, issues, dependencies, and key milestones, ensuring timely escalation and resolution.
- Work closely with technology, operations, change, and business teams to coordinate delivery activities and ensure alignment with strategic objectives.
- Prod...