Platform Support Specialist CTN & 10DLC Setup

MicroSourcing in Manila is seeking a Support Specialist responsible for fulfilling requests on customer accounts. This role focuses on handling requests through Marchex’s Callcap and Sonar platforms, including call analytics and texting services.

The ideal candidate will assist with various tasks such as campaign updates and account troubleshooting, all while ensuring adherence to service level agreements. Benefits include above-market compensation, healthcare coverage from day one, and paid time-off with cash conversion.