Job Description
We are seeking a Platform Support Analyst to help support, maintain, and improve our core platform and its associated products. This role acts as the primary point of contact for platform‑related support queries and incidents, playing a vital part in ensuring the stability, performance, and availability of our services.
The platform operates within a fully cloud‑based AWS environment, providing exposure to modern, scalable technologies. You will work closely with engineering, product teams, and third‑party providers to monitor system health, investigate issues, support deployments and integrations, and ensure incidents are resolved efficiently with clear communication to stakeholders.
As part of a growing organisation, this role offers the opportunity to influence and enhance support processes and operational best practices, while developing hands‑on experience across cloud infrastructure, platform operations, DevOps practices, a...