Platform Support Analyst, North America (PST/MST Time Zone)

About the Role

We’re looking for a technically adept and self-motivated Platform Support Analyst to join our global Platform Support Team. As part of INSTANDA’s award-winning SaaS platform, you’ll play a key role in ensuring our clients’ success by investigating and resolving a wide range of technical issues, identifying patterns, and helping drive continuous improvement.

You’ll thrive in this role if you’re someone who’s naturally curious about how things work , has a passion for solving problems , and can think clearly and logically when troubleshooting unfamiliar issues . This role offers broad technical exposure, from running SQL queries, searching Elastic logs, and identifying configuration issues to troubleshooting APIs, working with Azure resources, and managing client SSL certificates all while supporting enterprise clients across the insurance industry.

This isn’t just about resolving tickets; it’s about t...