Pharmacist Assistant - QPB

Are you a qualified Pharmacist Assistant? Are you passionate about customer service? Do you want to be part of delivering exceptional Healthcare service through our Central Pharmacy Call Centre?

• Dealing with and handling of pharmacy-related inbound calls and managing call volumes within a call centre environment
• Adhering to provided call centre regulations and SLAs
• Interacting with customers in a professional manner and with strict confidentiality within SOP
• Interacting with and assisting customers via telephone or other means regarding medication, prescription queries as well as all pharmacy digital service –related queries
• Providing exceptional customer service through ensuring the best patient care and service to support their healthcare needs
• Accurate capturing of scripts and medication orders submitted by patients via pharmacy digital platforms within provided SLAs
• Tro...