Performance & Reporting Analyst

As an Incentives & Performance Analyst , you will help ensure fair, accurate, and transparent performance-based compensation within the contact center environment by managing incentive calculations, analyzing operational performance, and supporting data-driven reward mechanisms aligned with business goals.

Key Responsibilities

Incentive Management & Compensation Analysis

• Calculate, validate, and manage incentive and bonus payouts based on defined performance metrics and business rules
• Ensure accuracy, transparency, and timeliness of all compensation-related calculations
• Maintain and improve incentive models to align with operational priorities and business objectives
• Ensure proper documentation and governance of incentive schemes and calculation methodologies
• Handle inquiries related to incentives and performance data while ensuring clarity and trust in the process

Performance Monitoring & Ana...