Job Description
Performance Manager
Location: Hybrid/ Remote
Schedule: Full-Time | Minimum 40 hours per week Department: Operations
Reports to: Director of Operations
Position Summary
The Performance Manager serves as the primary relationship owner for assigned
automotive dealership accounts, ensuring client satisfaction, strong performance results,
and consistent communication. This role focuses on dealership retention, account growth,
onboarding success, issue resolution, and operational excellence by acting as the bridge
between dealership clients and internal departments.
The Performance Manager is responsible for managing new client onboarding, conducting
weekly dealer check-in calls, monitoring account performance, resolving dealership
concerns, and partnering closely with Operations, Training, and Team Management to drive
continuous improvement. Success in this role requires strong communication skills,
accountabilit...