People Services Process & Experience Architect (Senior IC)

DFI Retail Group in Malaysia is seeking a senior individual contributor to shape and deliver holistic improvements to People Services experiences for Asia. You will work hands-on across process re-engineering, HR technology enablement, and ways of working to deliver effortless, customer-focused outcomes while staying compliant and scalable.

The role requires influence, partnership, and problem-solving rather than formal authority, with a hands-on approach to design decisions and service delivery