People Service Analyst (Temporal)

General Motors · Mexico, San Luis Potosi, Mexico

Location

Mexico

Job Type

Full time

Posted

July 17, 2026

Job Description

Job Description
Key Responsibilities
Primary Focus: Resolving HR issues and performing complex HR tasks requiring base expertise and process understanding 
Handle HR cases requiring interpretation, judgment, and investigation with limited support of a defined roadmap
Partner with different areas to find solutions
Utilize available AI and technology tools to streamline work and get resolution more efficiently and effectively and quickly and independently learn new tools as they are added; serve as an AI-tool super user 
Provide continuous feedback on escalation flow, knowledge accuracy, identify systemic issues and friction points and recommend process improvements
Success Metrics
Case resolution quality and outcomes
Employee satisfaction on cases
Friction reduction initiatives identified and implemented
Other Qualifications
Bachelor’s degree
2-3 years of...
        

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