People Leader, Collections at CIBC

Drive exceptional client experiences as a People Leader with CIBC in Vancouver. Lead a team of Credit Counsellors dedicated to supporting client needs and negotiating repayment agreements.

As a Senior Team Leader within CIBC's Retail Client Account Management Services Team, you will manage 15-20 Credit Counsellors. Your leadership will enhance productivity, reduce net credit loss, and foster trust and accountability. Engaging in daily operations and encouraging high performance will be your focus while executing strategies to improve client satisfaction results.

Key Responsibilities:
• Lead a team to deepen client relationships
• Negotiate repayment arrangements with clients
• Oversee daily operations and monitor performance
• Conduct team presentations and implement changes
• Encourage employees to resolve client complaints

Requirements:
• Experience in People Management and Call Centre roles
• Strong lea...