Pension Administration Bilingual Representative

Support pension plan participants as a Bilingual Customer Service Representative at TELUS. Your role will be pivotal in guiding clients through their benefits and retirement options.
As part of the Pension Information Line team, you will handle client calls, addressing inquiries about pension eligibility and assisting with necessary documentation. Your bilingual capabilities in English and French will enhance communication, allowing you to provide accurate information and address any escalations with care. Staying up-to-date with pension policies is essential for success.
Key Responsibilities:
• Answer inbound and outbound calls from pension participants
• Guide clients on benefits and pension options clearly
• Assist with pension forms and online portals
• Maintain detailed documentation of customer interactions
• Resolve client concerns in a professional manner
Requirements:
• Fluency in English and French, both spoken and written
• Previous customer ser...