Location
toronto
Job Type
Full-time
Posted
July 09, 2026
Job Description
Job Title: Pega Operations and Production Support Lead
Location
Hybrid (Mostly Remote – 1 day/week onsite)
Experience
10+ Years (Minimum 5 years leading Pega Operations & Support)
Role Summary
Seeking a senior Pega Operations & Support Lead to manage Pega application and infrastructure support across production and non-production environments. The role requires solid expertise in Pega Architecture, Design, Implementation, and Operational Support, along with experience driving automation and AI initiatives to improve operational efficiency.
Key Responsibilities
- Lead Pega application and infrastructure support teams (onshore/offshore).
- Ensure platform stability, performance, and rapid issue resolution.
- Drive incident reduction and continuous service improvement.
- Implement automation and AI-driven operational enhancements.
- Establish support standards, best practices, and govern...
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