PBTB | Senior Manager, Claims

Prudential plc · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Location

Kuala Lumpur

Job Type

Full time

Posted

June 26, 2026

Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Purpose:
Oversee end-to-end claims management across multiple portfolios, ensuring timely, fair and compliant claims decisions while optimising cost efficiency and customer experience.
Key Accountabilities:
Oversee inpatient/outpatient medical reimbursement, personal accident and allowance claims to ensure accurate and timely assessment based on certificate terms 
Manage high-value and complex claims (death, TPD, critical illness), ensuring consistent decisions aligned with u...
        

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