Payment Solutions Associate

Department: Finance & Strategy - Payment Solutions Team, AR

What You Will Do

• As an AR Specialist in our Payment Solutions Team, you will own day-to-day AR execution under the Individual Segment (previously Family & Exceptional Ability Segments), with increased responsibility for complex cases, escalations, and performance outcomes.
• You will manage collections activities end-to-end, resolve payment blockers, and partner closely with Customer Success and internal stakeholders to drive timely payments. Compared to an individual AR Associate, this role operates with greater autonomy, handles higher-complexity work, and contributes to improving how AR processes run.
• This role is critical to maintaining healthy cash flow by reducing overdue balances, improving Paid On Time performance, and ensuring a professional, consistent collections experience. This is a high-impact, metrics-driven role that works cross-functionally with Customer Success,...