Payment Lifecycle Associate I - Investigations (EMEA)

Lead a team that keeps critical payment investigations moving every day. In this role, you’ll supervise shift delivery, manage complex inquiries, and drive measurable improvements in quality and productivity. You’ll coach and develop a team while partnering with other operations sites to deliver business targets. If you enjoy leading through change and building a strong team culture, this is a great opportunity to grow your impact.

As a Payment Lifecycle Associate I in the Payments Investigations Function, you will lead day-to-day operations by supervising shift execution, managing business deliverables, and developing a team of 12 to 18 people. You will monitor performance, plan capacity, and review complex and aging inquiries while escalating risk items and client issues as needed. You will partner closely with other operations sites and internal stakeholders to meet service targets through strong leadership, controls, and continuous improvement.

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