Patient Support Rep

**Job Summary and Responsibilities**

This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the assigned Virginia Mason Franciscan Health (VMFH) facility in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform follow-up activities.

Work includes:

+ Ensuring patient is checked in/out for care;
+ Collecting and entering demographic and financial data in the patient's medical record;
+ Gathering/validating insurance information using routine methods, scheduling patient appointments;
+ Collecting co-pays, co-insurance and prior balances;
+ Obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and/or surgical procedures

Work requires critical thinking, hearing the needs of the patient meet...