Patient Services Representative Associate

Shift and status
Part time, 2:30 p.m. to 11:00 p.m., 3:00 p.m. to 11:30 p.m. and occasional overnight shift 10:30 p.m. to 7:00 a.m., variable hours and every third weekend

Job Summary
Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient

Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Essential Functions

+ Serves as a concierge - greets and communicates with patients or visitors.

+ Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; ...