Patient Service Associate, Emergency Medicine

National University Polyclinics · singapore, singapore, Singapore

Location
singapore
Job Type
Full-time
Posted
July 04, 2026

Job Description

1. Job Purpose
  • To provide administrative support and deliver friendly and excellent customer service to patients and visitors, to achieve excellence in patient care and satisfaction.
  • To ensure that functions and responsibilities assigned are efficiently performed to provide effective patient care.
  • Adhere to policies and procedures of hospital services.
2. Duties and Responsibilities 2.1 Primary Duties and Responsibilities (80%)
  • Register patients presenting at Emergency Medicine Department.
  • Collect payment for A&E facility fee and deposit for inpatient admissions.
  • Provide Financial Counseling to patients and relatives for inpatient admissions.
  • Handle general and phone enquiries.
  • Attend to patient and visitors needs.
  • Ensure overall decor and cleanliness at the counters and waiting areas.
  • Ensure equipment are functional and relevant reading materials are u...

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