Patient Relations Lead

About the Role

This combined role brings together the responsibilities of a Patient Relations Executive and a Patient Affairs Specialist. It sits at the heart of patient-facing operations in a private, specialist healthcare environment. The successful candidate will deliver an exceptional, five-star patient experience from first point of contact through to discharge, while supporting the administrative and operational needs of the clinical team.

As Patient Relations Executive, you will be the welcoming face of the clinic. You will manage patient intake and registration, coordinate GP and specialist referrals, support scheduling, and handle administrative processes with accuracy and care. You will work closely with clinical, nursing, and operations teams to keep patient flow running smoothly, and you will develop trusted professional relationships with patients and their famili...