Patient Relations Assistant

Summary This position serves as the Customer Service Ambassador/Patient Transporter, assigned to the Veteran Experience Office at the Lt. Col. Luke Weathers, Jr. VA Medical Center. The incumbent works under the direction of the Customer Service Ambassador/Patient Transport Supervisor, Deputy Chief of Veteran Experience and reports to the Deputy Chief of Veteran Experience. Responsibilities - Carries out all day-to-day operations of the Customer Service/Patient Transport program, to include a wide range of requests from patients, visitors, and staff. - Incumbent assists patients, visitors, and staff throughout the facility while continuously implementing regulatory guidelines at the direction of the supervisor. - Assists all Veterans, patients, visitors and internal customers in outpatient clinics, inpatient wards, and administrative offices with forward greeting; wayfinding; wheelchair, gurney, transports; shuttling patients and visitors between facility buildings and parking lots in p...