Patient Liaison - Customer Excellence

Overview
Pharmacierge is a leading provider of private pharmacy services, dedicated to delivering excellence in patient care and clinician support. We are looking for a Patient Liaison to join our Customer Excellence team in London.

The Role
As a Patient Liaison, you will be the primary point of contact for patients and private clinicians, ensuring a seamless and professional experience from prescription receipt to delivery. You will handle enquiries, coordinate with the pharmacy team, and resolve any issues with a focus on high-quality service.

Key Responsibilities

• Managing incoming communications from clinicians and patients via phone and email.
• Processing prescriptions accurately and ensuring timely dispatch and delivery coordination.
• Providing clear information regarding medication availability, pricing, and delivery timelines.
• Collaborating closely with the internal pharmacy and logistics teams to maintain ser...