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Patient Experience Specialist

Canon · Taguig, Metro Manila, Philippines

Location
Taguig
Job Type
Full-time
Posted
July 17, 2026

Job Description

Essential Duties


  • Patient Service & Case Management Handle inbound and outbound patient inquiries via phone, email, and messaging platforms.
    Identify patient needs, clarify information, and assist with next steps, escalating to clinical teams when required.
    Support complaint resolution with empathy and professionalism, ensuring patient satisfaction.
    Maintain accurate patient information across database systems.

  • Team Support & Collaboration Provide daily support to ensure smooth team operations.
    Assist with administrative tasks, including document and process management, with attention to detail.
    Deliver courteous and professional communication across all channels.
    Ensure patient satisfaction is prioritized in all interactions.
    Respond to information requests and queries in a customer-centric manner.

    • Qualifications

  • Bachelor’s degree in Nursing, Healthcare Administratio...

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