Patient Experience & Service Recovery Advisor

Job Highlights:

This is a hybrid position based in Oklahoma, requiring a minimum of three days onsite each week, with flexibility for additional in-person time as needed. The role will also involve occasional travel to Shawnee, St. Anthony’s Midwest, and Jefferson City.

The ideal candidate brings a strong regulatory background combined with analytical expertise and coaching capabilities, enabling them to provide strategic recommendations, drive interventions, and support performance improvement. This individual should be a self-starter with a confident executive presence and the ability to operate independently while influencing stakeholders.

Job Summary:

Enhances the patient and customer experience by analyzing feedback, coaching teams and guiding improvement initiatives through development of effective and consistent implementation of customer service strategic initiatives across the system. Partners with leaders and frontline staff in identification o...