Patient Care Relations-Coordinator

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Professional Development

Birthday Leave, Maternity & Paternity Leave

Brief Description and Responsibilities

• Respond to patient inquiries through phone, email, or chat quickly and accurately.
• Understand and assess patient needs and clearly explain services and features that match their concerns.
• Monitor social media for patient complaints and reach out to offer help or solutions.
• Book and manage patient appointments.
• Follow up on scheduled appointments to confirm or reschedule as needed.
• Assist HMO patients with getting approvals and scheduling their visits.
• Handle patient complaints professionally and provide appropriate resolutions.
• Discuss and negotiate prices, payment terms, and service conditions w...